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Government proposes holding brokers responsible for unsolicited calls

May 15 2024

Government proposes holding brokers responsible for unsolicited calls

 

Government has proposed holding banks, insurances companies, real estate developers and brokers, as well as other enities, including agencies making pesky calls on their behalf responsible for contacting people through numbers that are not registered with the Telecom Regulatory Authority of India https://www.trai.gov.in/ ( Trail ). Taking note of violation of consumer rights and treating unsolicited calls as unfair trade practice, the consumer affairs department held a consultation with stakeholders last week and circulated draft guildelines to deal with this problems. 

Sources said the departments guildelines will primarily focus on protecting consumer interest and help them identify pesky call. Ince consumers lodge complaints aganist such unwated calls with the National Consumer Helpline https://consumerhelpline.gov.in/ , action under the Consumer Protection Act https://consumeraffairs.nic.in/acts-and-rules/consumer-protection would be initoated. TOI has learnt that there would be three separate series of numbers-"140" for marketing, "160" for services calls and "111" for communication by governmrnt agencies to alert or inform citizens so that people can easily identify the purpose of the caller. 

The consumer affairs department has constitued a panel comprising of members from telecom industry, regulatory bodies such as telecom and financial services departments, Reserve Bank of India https://www.rbi.org.in/ , Insurance Regulatory and Development Authority https://irdai.gov.in/ , Trai, Cellular Operations Association of India https://www.coai.com/home , telemarketing companies and consumer organisations. 

The department said such calls not only violate the privacy of usersbut also the rigts of consumers. Most of such calls are from the financial services sector followed by real estate. It was also pointed out that spam callers are now switching to internet call, especially using WhatsApp to lure customers into ponzi schemes. 

 

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No Construction Activity at Residential Township, Says Development Authority

May 09 2024

More than 20,000 homebuyers who have been awaiting possession of their flats for over a decade are now looking to the appellate tribunal’s verdict on a petition filed by a regional development authority. The authority is challenging a previous tribunal order that had approved the insolvency resolution plan submitted for the distressed real estate company involved in the township project.

The development authority approached the appellate tribunal after its compensation claim of ?1,689 crore for payment to landowners was rejected by the lower tribunal in March last year. The lower tribunal had limited the authority’s entitlement to ?10 lakh, categorizing it as an operational creditor.

Back in 2011, land in the concerned district was acquired at a price of ?880 per sq. m. By 2024, allotment rates had increased significantly to ?25,900 per sq. m., reflecting a rise of more than 2,800% in market value. Large infrastructure developments—including an upcoming international airport, expressway linkages, and a dedicated freight corridor—have contributed to the sharp escalation in land prices.

The development authority also noted that the additional compensation calculation—initially amounting to ?1,689 crore—was reduced during the resolution process. A deduction of ?143 crore was proposed, with the reasoning that another local authority had already disbursed a portion of the compensation to landowners.

Toll collection on the expressway has also seen consistent growth, rising from ?334.18 crore in 2020–2021 to ?380.03 crore in 2021–2022, and further to ?428.91 crore in 2022–2023.

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